Return Policy

WE ARE SAD THAT YOUR KOCH PIECES DID NOT WORK OUT, BUT DON’T LET THAT STOP YOU FROM MAKING JOY DURING YOUR DAY! WE ACCEPT RETURNS WITHIN 14 DAYS OF YOUR ORIGINAL PURCHASE. THE FOLLOWING DETAILS WILL MAKE THE RETURN PROCESS AS SIMPLE AS POSSIBLE:

• ALL MERCHANDISE MUST BE UNWORN AND UNDAMAGED
• ALL TAGS MUST BE ATTACHED IN THEIR ORIGINAL MANNER
• INCLUDE ORIGINAL PACKING SLIP WITH YOUR ORDER NUMBER

FOR EXCHANGES, SHIP MERCHANDISE TO THE ADDRESS BELOW WITH A NOTE THAT INCLUDES YOUR NAME, ORDER NUMBER, WHAT YOU WOULD LIKE TO EXCHANGE THE PIECE FOR, AND YOUR SHIPPING INFORMATION

IF YOU HAVE ANY QUESTIONS CONCERNING YOUR RETURN OR WOULD LIKE TO EXCHANGE ANY OF YOUR ITEMS PLEASE CONTACT averyh@shopkoch.com.

Holiday Return Policy: Gifts from the holidays may be returned or exchanged within 14 days of Christmas unworn with tags. 

FOR ALL RETURNS OR EXCHANGES PLEASE SHIP TO:

KOCH
4516 LOVERS LANE #163
DALLAS, TX 75225

NOTE: REFUNDS CAN TAKE UP TO 14 DAYS TO APPEAR ON YOUR BANK STATEMENTS.