KOCH accepts returns on full priced domestic orders within 14 days of the purchase date. Unfortunately, we cannot accept returns on discounted items. Returned merchandise must be unworn, undamaged, with all tags attached and in the original packaging. Upon receiving returned merchandise KOCH reserves the right to deny refund if the merchandise does not meet our policy’s requirements. Once your return has been approved, your refund will be processed and refunded to your original form of payment.
If you would like to request a return please notify firstname.lastname@example.org prior to shipping your return to the address below. Expect a response within 48 hours Monday through Friday.
4516 Lovers Lane
Dallas, Texas 75225
All orders will be refunded to the original form of payment, unless an exchange for an alternate size is requested. KOCH only accepts exchanges for an identical item if the item is damaged.
Note: Refunds can take up to 14 days to appear on your bank statement.